Urgent Care & Primary Care Chains

In a saturated NYC retail health market, we deliver the regional operators who manage through saturation by optimizing unit-level economics and patient retention. We find the Market Presidents who understand that multi-site success is won through disciplined staffing and uncompromising clinical consistency.

Industry Challenge

Rapid multi-site expansion in urgent care brings unique hurdles. PE-backed urgent care and primary care chains must scale quickly without diluting clinical quality or culture. Many face regional leadership gaps as they grow from a handful of clinics to dozens across a region.

The U.S. urgent care market has doubled from 7,000 to over 14,000 locations, intensifying competition for experienced operations leadership. Implication: You simply cannot scale to 50 or more sites with a “mom-and-pop” management structure. It takes seasoned regional executives who have navigated aggressive growth before.

Future Outlook

The race for scale is on. With 2,300+ clinics now backed by private equity, the industry is shifting toward an “efficiency-as-a-service” mindset, focusing on maximizing patient lifetime value. Success will depend on leaders who can industrialize the patient experience across 50+ locations while maintaining consistency and care standards.

Our Solution

We verify each candidate’s ability to stabilize operations under pressure and protect your cash flow during aggressive scaling. Our team comes from an operator-investor perspective – focusing on leaders who will de-risk your expansion and safeguard your margins as you grow.

Common searches

VP of Clinic Operations: Drives multi-site efficiency and patient experience across all clinics in the network.

Regional Operations Director: Oversees clusters of clinics, ensuring uniform standards and performance as new sites open.

Market President / Area Director: Leads expansion strategy and manages P&L for a region or market.

Regional Medical Director: Aligns clinical practices and quality across sites.

Center Administrator / Clinic Manager: Runs individual high-volume centers, serving as the linchpin between frontline staff and regional leadership.

Director of Patient Experience: Implements processes to maintain high patient satisfaction and retention.